Is That Jack Handyman Services
This Client Service Agreement ("Agreement") is entered into between That Jack Handyman Services ("Contractor") and the client identified in the associated quote or invoice ("Client"). By instructing the Contractor to proceed with works — whether in writing, verbally, or by payment of a deposit — the Client agrees to be bound by this Agreement.
Part A — Scope of Works
The Contractor will perform the works described in the quote or work order provided to the Client ("Scope of Works"). Works are limited to those expressly stated. Any additional works requested by the Client will be treated as a variation under clause 4.
The Contractor will use reasonable endeavours to commence and complete works within any agreed timeframe. Time is not of the essence unless expressly agreed in writing. The Contractor is not liable for delays caused by factors outside its reasonable control, including weather, supplier delays, or site conditions.
The Client must ensure safe and unobstructed access to the work area at the scheduled time. If access is unavailable or the site is not ready, the Contractor reserves the right to reschedule and may charge a call-out fee of $100 + GST for wasted attendance.
Part B — Payment Terms
The Contractor may require a deposit prior to commencing works. The deposit amount will be stated in the quote. Deposits are non-refundable if the Client cancels after works have commenced or materials have been ordered.
Overdue invoices may incur interest at 10% per annum, calculated daily from the due date. The Client is liable for all reasonable costs incurred by the Contractor in recovering overdue amounts, including debt collection and legal fees.
Part C — Variations
Any work outside the original Scope of Works constitutes a variation. Variations will be communicated to the Client and approved (verbally or in writing) before proceeding where reasonably practicable. In urgent circumstances, variations may be completed without prior approval and will be charged accordingly.
Quotes are based on visible and accessible site conditions at the time of inspection. If concealed damage, prior non-compliant works, or unforeseen site conditions are discovered during works, additional labour and materials may be required. The Contractor will notify the Client before proceeding with any such additional works where practicable.
Part D — Cancellation
The Client may cancel scheduled works by giving at least 48 hours notice. Cancellations made with less than 48 hours notice may incur a cancellation fee of $100 + GST. If materials have been purchased or works have commenced, the Client is liable for all costs incurred to that point.
The Contractor reserves the right to cancel or reschedule works due to safety concerns, unforeseen circumstances, or unavailability. The Contractor will provide as much notice as reasonably possible. No cancellation fee applies where the Contractor cancels.
Part E — Liability
To the maximum extent permitted by law, the Contractor's total liability to the Client for any claim arising out of or in connection with this Agreement is limited to the amount paid by the Client for the specific works giving rise to the claim.
The Contractor is not liable for any indirect, consequential, special, or economic loss suffered by the Client, including loss of income, loss of use, or property damage caused by pre-existing conditions.
The Contractor is not responsible for defects, damage, or failures arising from pre-existing conditions at the site, prior non-compliant works, hidden defects, or issues not discoverable through reasonable inspection.
Where asbestos or suspected asbestos-containing materials are disturbed or exposed during works, all works will cease immediately. Any required testing, removal, or remediation must be completed by a licensed professional before works can safely resume. Such services are outside the Contractor's scope and any associated costs are the Client's responsibility.
Nothing in this Agreement excludes, restricts, or modifies rights the Client may have under the Australian Consumer Law (ACL). Where the ACL applies and cannot be excluded, the Contractor's liability is limited to the cost of re-supplying or re-performing the relevant services.
Part F — Dispute Resolution
The Client must notify the Contractor in writing of any dispute or defect within 7 days of completion of works. Failure to notify within this period may limit the Client's ability to bring a claim.
The parties agree to attempt to resolve any dispute through good-faith negotiation before commencing legal proceedings. If a dispute cannot be resolved within 14 days of written notice, either party may refer the matter to mediation or the relevant WA tribunal.
Part G — General
This Agreement is governed by the laws of Western Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia.
This Agreement, together with the associated quote or work order, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, and understandings.
If any provision of this Agreement is found to be invalid or unenforceable, it will be severed and the remaining provisions will continue in full force.
These Terms and Conditions apply to all quotes and proposals issued by That Jack Handyman Services ("Contractor") to any client ("Client"). Acceptance of a quote constitutes acceptance of these Terms and Conditions and the Client Service Agreement.
Validity
Quotes are valid for 30 days from the date of issue. After this period, the quote lapses and pricing may be subject to change. The Contractor reserves the right to reissue a revised quote for any work not accepted within the validity period.
Acceptance
Acceptance of a quote may be made in writing (email, signed copy), verbally, by payment of a deposit, or by instructing the Contractor to proceed with works. Any of these actions constitutes full and binding acceptance of the quote and these Terms and Conditions.
Any conditions or modifications proposed by the Client at the time of acceptance do not form part of the agreement unless expressly acknowledged in writing by the Contractor.
Deposits
Where a deposit is required, the amount will be stated in the quote. The deposit is due prior to the commencement of works or the ordering of materials, whichever occurs first.
Deposits are non-refundable if the Client cancels after works have commenced or after materials have been ordered specifically for the Client's job.
Scope Changes
Any change to the scope of works requested by the Client after acceptance of the quote will be treated as a variation. Variations are subject to additional charges and will be approved before proceeding where reasonably practicable.
If the Client reduces the scope of works after the quote has been accepted, the Contractor is entitled to charge for any works already performed, materials procured, and reasonable preparation costs incurred.
Payment
Payment may be made by bank transfer or card. Bank transfers must include the quote or invoice number as a reference.
Unforeseen Conditions
Quotes are based on visible conditions at the time of inspection. Concealed damage, prior non-compliant works, or unforeseen conditions may require additional labour and materials. Any such variations will be communicated to the Client prior to proceeding.
Painting Works
Painting over existing surfaces is carried out based on visible surface condition only. The Contractor does not guarantee against peeling, bubbling, lifting, bleed-through, or other defects arising from previous coatings, poor prior preparation, moisture ingress, or incompatible paint systems.
Asbestos
Where asbestos or suspected asbestos-containing materials are disturbed or exposed during works, all work will cease immediately. Any required testing, removal, or remediation must be completed before works can safely resume. All associated costs are the Client's responsibility.
Cancellation
Cancellations made with less than 48 hours notice may incur a fee of $100 + GST. If materials have been ordered, the Client is also liable for any material costs incurred.
General
These Terms and Conditions are governed by the laws of Western Australia.
This Liability Waiver and Disclaimer ("Waiver") forms part of the agreement between That Jack Handyman Services ("Contractor") and the Client. By proceeding with works, the Client acknowledges and agrees to the terms of this Waiver.
Pre-existing Conditions
The Client acknowledges that the Contractor performs works on existing structures, surfaces, and installations that may contain defects, deterioration, or prior non-compliant works not visible or discoverable through reasonable inspection.
The Contractor is not liable for any defect, failure, damage, or loss arising directly or indirectly from pre-existing conditions at the site. This includes but is not limited to: structural defects; prior substandard workmanship; deteriorated materials; hidden damage; moisture, damp, or mould behind surfaces; and non-compliant prior installations.
Hidden Defects
The Contractor's obligations extend only to works visibly and reasonably assessable at the time of inspection or commencement. The Contractor is not liable for any hidden defect that could not have been discovered through reasonable visual inspection.
If hidden defects are discovered during the course of works, the Contractor will notify the Client and cease relevant works pending Client instruction. Remediation of hidden defects is outside the original scope and will be treated as a variation.
Consequential Loss
To the maximum extent permitted by law, the Contractor expressly excludes liability for any indirect, consequential, incidental, special, or economic loss arising from the works, including but not limited to: loss of income or profits; loss of use of property; cost of alternative accommodation; damage to contents not directly caused by the works; and loss of data or business interruption.
Painting and Surface Works
Where painting or surface coating is performed over existing coatings, the Contractor provides no warranty against adhesion failure, peeling, bubbling, lifting, bleed-through, or discolouration caused by prior coatings, incompatible paint systems, or moisture ingress. The Client accepts works on this basis.
Asbestos and Hazardous Materials
The Client acknowledges that That Jack Handyman Services is not a licensed asbestos removalist. If asbestos or suspected asbestos-containing materials are identified during works, the Contractor will cease works immediately. The Client accepts full responsibility for the identification, testing, and removal of any hazardous materials by a licensed professional and for all associated costs.
Consumer Law
Nothing in this Waiver is intended to exclude, restrict, or modify any right or guarantee the Client has under the Australian Consumer Law that cannot be lawfully excluded. Where such rights apply, the Contractor's liability is limited to the cost of re-performing or re-supplying the relevant services.
Acknowledgement
By proceeding with works — whether by written, verbal, or implied instruction — the Client confirms they have read and understood this Waiver and agree to be bound by its terms.
That Jack Handyman Services ("we", "us", or "our") is committed to protecting the privacy of our clients and contacts. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our trade and handyman services.
We may collect the following types of personal information:
We use your personal information to:
We do not sell your personal information. We may share it with:
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored securely. We retain records for a minimum of 7 years in accordance with our legal obligations.
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at info@isthatjack.com.au. We will respond within a reasonable time.
If you interact with us through a website or online booking system, we may collect technical data such as IP addresses, browser type, and pages visited. This information is used for operational and analytics purposes only and is not linked to your identity unless you submit a contact form or enquiry.
From time to time, we may use your contact information to send you promotional offers, service updates, or information about specials. These communications will only be sent by That Jack Handyman Services directly and your information will not be shared with third parties for marketing purposes. You may opt out at any time by contacting us at info@isthatjack.com.au or by replying 'unsubscribe' to any marketing message. We will action all opt-out requests promptly and in accordance with the Spam Act 2003 (Cth).
If you have a complaint about how we have handled your personal information, please contact us at info@isthatjack.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will always be available on request. This policy was last updated on 1 May 2026.
That Jack Handyman Services | ABN: 87 802 854 374
Email: info@isthatjack.com.au
Phone: 0402 640 852
Address: 103 Eucalypt Drive, Gelorup WA 6230